Filenews 1 December 2025 - by Panagiotis Evripidou
The call center of the Citizen Service Centers is staffed with about 25 telephone operators on a daily basis, who answer an average of 2520 calls daily, said the Minister of Finance Makis Keravnos, answering a written question by MP Alexandra Attalidou, stressing that at this stage no further staffing is being considered.
Ms. Attalidou submitted a question regarding whether "the strengthening of staffing in the call centers of the citizen service offices for the easy and immediate service of the elderly, as submitted at the request of the Parliament of the Elderly in 2023", is being considered.
The Minister of Finance emphasizes the fact that call management is systematically monitored, through reports with call data on the basis of performance indicators, taking actions to strengthen the call center where necessary, always on the basis of available resources.
Specifically, according to the Minister of Finance, the KEP call center answers about 2250 calls on a daily basis (data from January – September 2025), "providing easy and immediate information to citizens about the services provided, including the elderly". Therefore, according to the above data, the strengthening of the call center is not being considered.
Unified Pancyprian Call Center
The Citizen Service Centers (KEP) have been operating since 15.11.2021 a single pan-Cypriot call center through the central number 22309100, utilizing the Government Unified Network. The call center, according to the Minister of Finance, is staffed with staff of the KEP (General Secretarial Staff), who are trained and know the procedures, conditions, etc. of the services provided by the KEP.
These staff take turns as voice mailers on a daily basis, answering questions from citizens, including the elderly and arranging appointments for the more than 100 services offered by the KEP, which fall under the competence of 11 competent Ministries/Deputy Ministries/Independent Authorities, such as the Social Insurance Services (Ministry of Labour and Social Insurance), the Ministry of the Interior (Civil Registry), the Welfare Benefits Management Service (Deputy Ministry of Social Welfare) and the Department of Road Transport (Ministry of Transport, Communications and Works).
Call centers and other services
It is worth noting that call centers also operate in other Services that serve the public, including the elderly, such as the Contact Center that operates for the services of the Social Insurance Services (Ministry of Labour and Social Insurance) and the Welfare Benefits Management Service (Deputy Ministry of Social Welfare), as a single point for providing information through the central number 1450.
