Filenews 24 November 2025
The Department of Road Transport acquires a new call center with the aim of improving the service to citizens.
The signing of the contract for the provision of services was signed on Monday, in the presence of the Minister of Transport Alexis Vafeadis, who spoke of a "small action", which, however, is expected to solve a huge problem and provide immediate service to all citizens, who have been served in recent years.
"Unfortunately, the service to date has not been what we expected and what we would have liked. Today, with this action, the call center will operate on a much more professional basis and thus the citizens will be served much better within six weeks that we expect this action to be completed. We will definitely see a huge difference," he said.
When asked if the call center will also serve citizens who are still waiting for an appointment to replace the TAKATA airbags, he replied that "it will serve the citizens, who want to contact the Department of Road Transport for any reason".
"Securing an appointment for the implementation of a recall is made between the citizens and the company, which manages the recall. Of course, the TOM has never refused to move on behalf of the citizens towards the companies", said the Minister.
CNA
