Filenews 27 May 2025 - by Marilena Panagi
Serious irritation began to be caused by the constant problems in the software of the General Health System, with health professionals now protesting strongly and organized patients calling on the Health Insurance Organization to study alternatives "because the situation causes constant inconvenience for everyone".
The GHS software was paralyzed yesterday morning with the HIO informing, once again, that the managing company is making every possible effort to solve the problem. This new information caused, as expected, the strong protest of professionals, mainly doctors and pharmacists, who could not serve the patients for as long as the damage lasted.
"We understand that the problem is due to the weakness of the company that manages the software. This was also mentioned in Parliament last March. At that time, a three-month timetable was given for a definitive solution to the problem. But we are at the end of May and every week, at least once, the software is paralyzed," the president of the Federation of Cyprus Patients' Associations, Charalambos Papadopoulos, told "F".
"As an organized movement of patients, we have shown particular patience on this issue. We know that the HIO is, in a way, trapped in this whole situation, but certainly patients cannot go to their doctor, their doctor cannot prescribe them or even if the pharmacist or chemist manages to do so, they are unable to execute the prescription or referral because the software is out of order. It is not a problem that has been observed once or twice, and surely if it were so, we would all have to accept it. Since last October, we have been waiting for it to be resolved", stressed the president of OSAK.
The HIO, said Mr. Papadopoulos, "should probably start studying alternatives, other options because now even the protests of the professionals who arrive at OSAK are not mild. There is irritation and this irritation is justified."
