Filenews 11 August 2022
Following the extremely high electricity bills that some households have to pay, due to technical problems presented by the new EAC measurement system, the Authority through its announcement asks the public if it has noticed a large discrepancy between the meter reading and its bill and believes that it may be incorrect, to send the meter reading to the EAC in one of the following ways for investigation:
Send a MESSAGE via E-MAIL including:
- Customer name and customer contact number
- The meter reading ignoring the decimal place(s) at the end and meter number e.g. The reading is: 071062
Sending PHOTOS via VIBER including:
- Photo of the meter showing the consumption indicator and the meter number
2. Customer name and mobile phone number in the "Add Description" field
Send PHOTO via WHATSAPP including:
1. Photo of the meter showing the consumption reading and the meter number
2. Customer name and mobile phone number in the "Add a Caption" field
The contact details of the EAC differ depending on the province where the said premises are located and are posted below:
| CITY | CONTACT VIBER WHATSAPP | CONTACT US BY EMAIL |
| NICOSIA | 99608754 | meterreading-nicosia@eac.com.cy |
| LIMASSOL | 99668321 | meterreading-lemesos@eac.com.cy |
| LARNACA | 99681190 | meterreading-larnaca@eac.com.cy |
| PAPHOS | 99205394 | meterreading-paphos@eac.com.cy |
| FAMAGUSTA | 99681190 | meterreading-larnaca@eac.com.cy |
It is emphasized that the above numbers do not accept incoming calls.
