Since yesterday, when the technical problem occurred, which was remedied, the Customs Department activated the prescribed backup procedures, the Department states in an announcement on the occasion of today's public statements by the President of the Association of Customs Agents to the media.
It clarifies that since Tuesday 10/11/2026 when the technical problem occurred, which did not allow access to the customs systems, which was remedied after intensive efforts by the Department of Information Technology Services and the Deputy Ministry of Research, Innovation and Digital Policy, the Department of Customs activated the prescribed backup procedures for all affected systems, including the Import System and informed the public and the his or her employment partners.It is also emphasized "that the back-up procedures do not concern a return to the operation of older customs systems, as erroneously stated in the interview".
He adds that regarding the import/arrival of goods on which the interview focused, it is clarified that through these backup procedures all customs formalities are completed, customs charges are paid and the goods are delivered to the importers/consignees at all Customs Offices.
In particular, with regard to perishable goods, the Department states that from the first moment the problem arose, priority was given for immediate delivery and the claims that they were not cleared through customs and were not released from the Port of Limassol are not valid.
It should be understood, he continues, that in the age of electronic systems and transactions, there is always the possibility of technical obstacles and interruptions that cause delays in the completion of the necessary procedures.
For this very reason, he says, the implementation of backup procedures is foreseen both at the European Union level and at the national level, so that the work continues and possible delays are minimized.
Therefore, the Department calls on the public, businesses and their representatives to show the required understanding and patience when incidents of this nature occur, so that with everyone's cooperation, the procedures continue normally and the resolution of any technical problems occurs more smoothly.
CNA
