Filenews 9 February 2026 - by Theano Thiopoulou
The picture of citizens' complaints that reach the office of the Financial Commissioner and concern banks, credit acquiring companies, insurance companies and CIFs, is outlined by the annual data of 2025, which should at best be solved or settled in the best possible way.
The 2025 complaints – mediation statistics which have been registered on the website of the Financial Commissioner's office and presented by Fileleftheros, show that in 2025, during the examination of the requests, the suspension/cancellation of the sale of 103 main residences was successfully achieved. Of these, 8 cases concerned bank cases and 95 cases related to real estate under their jurisdiction credit acquiring companies. There were also 4 cases involving non-primary residences and again involving the portfolio of credit acquiring companies. In total for 2025, the house foreclosures that were cancelled were 107.
According to the results of the examination of requests, the unsuccessful suspension/cancellation of a sale was 89, of which 4 concerned a main residence from a loan to banks, 77 belonging to credit acquiring companies and 8 related to a non-main residence. The report notes that the Office of the Financial Commissioner did not receive a response for 3 cases of primary residence involving banks, 10 involving primary residences and 6 non-primary residences falling under credit acquiring companies. In the table presented in the report in the section "total requests out of jurisdiction" in 2025 there were a total of 215 requests related to the suspension / cancellation of a sale (15 for banks and 200 for credit acquiring companies). There are also 222 other requests (33 from banks and 189 from credit acquiring companies), bringing the total number to 437 requests.
According to the results of the examination of complaints by financial sector for 2025, the Commissioner's decisions were in favour of the consumer: 40 (with banks 40%), 3 (with credit acquiring companies 5.17%), 13 (CIFs 11.50%), 2 (insurance companies 3.13%) and a total of 58 decisions in favour of the consumer are recorded. The decisions of 2025 that were in favour of the financial enterprise were: 13 (banks), 1 (credit acquiring company), 20 (CIFs), 4 (insurance sector). Under the terminations section, amicable settlements are recorded for 2025: 5 (banks), 3 (credit acquiring companies), 7 (CIFs) and outside the jurisdiction of the Financial Commissioner were: 42 complaints (related to banks), 51 (credit acquiring companies), 73 (CIFs), 58 (insurance sector).
The settled complaints that have been examined by financial sector for 2025 are: 100 (banks), 58 (credit acquiring companies), 113 (CIFs), 64 (insurance sector).
In the section "financial companies that accepted the binding nature of the decision of the Financial Commissioner for the year 2025", according to the data presented, there was partial acceptance of 9 cases by Hellenic Bank (the merger with Eurobank had not yet taken place) and 8 total acceptance with a total of 17. At the Bank of Cyprus, 1 partial acceptance and 1 full acceptance decision are recorded. In the category of credit acquiring companies there is 1 total acceptance of a decision. In the case of Cypriot investment companies (CIFs), 10 decisions of the Financial Commissioner are recorded that were fully accepted.
Regarding the settled applications for the appointment of an intermediary per financial undertaking in the banking sector for 2025, 7 are recorded for the banking sector (58.33%) and 5 for credit acquiring companies (41.67%). According to the results of the mediation examination, there were 2 failures of the mediation process (banks) and 2 (credit acquiring companies). The applications that did not meet the requirements were 4 related to banks and 3 to credit acquiring companies, while there was a withdrawal of an application by a debtor related to a case with a bank.
Houses, apartments and plots for sale by Altamira
Altamira Real Estate is putting up for sale an independent two-storey house, apartments and residential properties. Specifically, an independent two-storey house in a popular and attractive location in the municipality of Engomi, near the Third Primary School of Makedonitissa, with a land area of 529 sq.m and an internal area of 295 sq.m., is for sale with an indicative price of €525,000. A two-bedroom apartment of 76 sq.m in the municipality of Polis Chrysochous, close to the center of the municipality and the primary school of the area is for sale at an indicative price of €95,000. It is part of the "Polis Gardens Phace B" complex. Two-bedroom maisonette of 101 sq.m in a popular and attractive location in the parish of Agios Theodoros of the Municipality of Paphos, next to Kings Avenue Mall and opposite the Roman Hotel is for sale at an indicative price of €235,000. It is part of the "Queens Gardens – Regina Court" development. A two-bedroom apartment of 81 sq.m in the community of Chloraka in the Paphos district, close to the primary school and Chlorakas Avenue, is for sale at an indicative price of €165,000. It is part of the "Thalassa View Gardens" complex.
Two apartments and a maisonette all two-bedroom, with an interior area of 94 sq.m. in the complex "Melanos Village" in Chloraka, are for sale with indicative prices from €165,000 to €175,000. A two-bedroom apartment of 77 sq.m in the parish of Agioi Anargyroi II of the municipality of Larnaca, near Spyros Kyprianou Avenue and the Antonis Papadopoulos stadium is for sale at an indicative price of €150,000. It is part of the "Panagiota Court" development.
Two-bedroom apartment of 120 sq.m in an attractive location near the center of the community of Tersefanou and the primary school is for sale with an indicative price of €190,000. It is part of the "Regal Gardens1" complex. A two-bedroom apartment of 73 sq.m in the community of Kiti in the province of Larnaca near the center of the community and the high school of Kiti is for sale with an indicative price of €140,000. It is part of the "HORIZON VIEW" development. Residential plots with land area from 524 sq.m. to 583 sq.m., in a quiet and attractive location in the community of Kiti in the province of Larnaca, close to the community of Kiti and the ALFAMEFA supermarket, are for sale with indicative prices from €100,000 to €110,000.
