The digital transformation of the Cyprus Post is in full swing with the implementation of the new Point of Transaction Automation System (C.A.S.), a €2.2 million project which is expected to radically upgrade the service of the citizen and the efficiency of postal operations. The system now operates in 33 out of 51 Post Offices across Cyprus and consolidates all postal processes for the first time, introducing modern equipment and unified software that automates transactions, sales, inventories and accounting data. With full delivery set for November 30, 2025, the project aims to reduce red tape, improve service quality, and create a new digital era for Cyprus Post.
The Counter Automation System (C.A.S.) is implemented by the Department of Postal Services (TTY) in collaboration with the Deputy Ministry of Research, Innovation and Digital Policy.
The multiple benefits include better organization, increased productivity, reduced administrative burden and bureaucracy, as well as faster and more transparent service to the citizen with new equipment. The new equipment such as touch screens and signature capture systems, to scales, printers, scanners and card payment systems, is framed by the modern software that forms the core of the system. For the first time, all postal functions are consolidated, offering operators a single tool, without the need for access to multiple platforms.
The contract for the supply of the integrated information system and the necessary equipment was signed on February 22, 2021 between the Department of Information Technology Services of the Deputy Ministry of Research, Innovation and Digital Policy and the consortium Cosmos Computers S.A.-CBS IT Systems Cyprus Ltd.
The aim of the project is the substantial modernization of the Postal Services. The first and basic step is the complete automation and computerization of the public service process, which is expected to simplify both the daily operation of post offices and the accounting and support work that accompanies it.
At the same time, the project prioritizes the standardization of procedures, so that every citizen receives the same quality service, regardless of the post office. The integration of systems and the automation of the recording of sales, inventory, orders, statistics and accounting data is also important, ensuring better organization and more accurate monitoring of the operation of the Post Office.
Another key goal is to free the time of postal officers from time-consuming procedures, which will help in the immediate and quality service of the citizen. The existence of a modern computerized background will also allow for the easy introduction of new services in the future.
The project is expected to bring multiple benefits, substantially upgrading the quality and speed of service in post offices. With the new system, each client will have a complete view of their transactions, while the overall productivity of the offices is expected to increase significantly.
At the same time, the project will contribute to the utilization of TTY's resources, limiting the risk of loss of revenue and materials through enhanced control mechanisms. The reduction of bureaucracy and administrative burden is another significant benefit, allowing staff and citizens to move more easily and quickly in every transaction.
