Filenews 19 July 2025 - by Theano Thiopoulou
In the coming weeks, after receiving the necessary regulatory approvals, the legal merger of Hellenic Bank and Eurobank Cyprus and the creation of the new Eurobank, the strongest bank in Cyprus, are expected to be completed. According to information collected by Fileleftheros, the process of consolidation proceeds in defined stages, initially with the legal consolidation of the two organizations and then with the consolidation of the systems in the next two years.
Throughout the transition period, the bank's main priority is the uninterrupted and uninterrupted service of customers, who will be immediately informed about developments and changes that concern them. The important thing is that, for the time being, no action is needed on their part. The basic question is what changes and what remains the same.
What remains unchanged
◗ Accounts, IBANs, and account numbers remain unchanged.
◗ Debit and credit cards, PINs, as well as Online Banking and mobile application codes remain active and do not change.
◗ Standing orders, transfers and account terms continue to apply.
◗ Customers are served by the same store and the same personal service officer.
◗ Contracts, product terms and interest rates remain unchanged until they are updated.
◗ Safe deposit boxes and their operation remain as they are.
The approach, as Hellenic notes, is clear: No hassle for the customer at all.
What is gradually changing
While the basic functions of the accounts remain stable, the merger will gradually bring improvements and upgrades for the benefit of customers:
◗ Branch integration: Branch-in-branch will gradually be created, so that customers with accounts in both banks can be served from one place.
◗ Reissue of new cards: Over time, the existing cards will be replaced with new ones, bearing the Eurobank logo. Customers will be informed in a timely manner and no action is required until then.
◗ Change of name: The name of the new bank will be Eurobank Limited, after all necessary regulatory approvals have been obtained. Gradually, documents, communications, digital environments and inscriptions in the bank's branches will also be updated.
◗ Upgraded banking experience: Soon customers will have access to more expanded products and services, as well as innovative solutions, based on the international know-how and practices of the Eurobank Group.
◗ More service channels: Digital applications are upgraded and innovative tools are introduced to better serve customers.
What Customers Can Expect
The new Eurobank promises:
◗ Enhanced security and reliability.
◗ More competitive products and programs.
◗ Upgraded service experience,
◗ Great potential for digital transformation and technological development.
◗ Faster and more efficient digital services.
◗ Access to new investment and financing opportunities for businesses and individuals.
◗ Enhanced stability and continuity in service, with full respect for the trust shown by customers over the years.
The merger of Hellenic Bank with Eurobank Cyprus is not just an administrative act, the group points out, "but a strategic investment in the client's banking experience. The name changes – the relationship of trust remains and the creation of the strongest Bank in Cyprus creates a new perspective for customers. The bank assures that every step is taken based on uninterrupted, safe and quality service, with respect to the customer base and constant information on any changes that may follow."
