Cyprus Mail 24 March 2025 - by Vasiliki Hadjigavriel
AI technology will be used from Monday to improve the ‘digital citizen’ app, so it can answer a wide range of questions posed by the public.
The ‘digital citizen’ app was launched to allow people to issue and save official documents, identity cards, driver’s licences and MOT certificates. When it was launched in December more services were promised.
The Digital Assistant features aim to answer people’s questions around the clock. Greek or English can be used, or even Greek in English letters.
People can submit their questions, either by typing them or asking the application using the voice assistant feature.
The digital assistant uses AI to facilitate communication with people, understanding their questions and searching for relevant information to answer them.
The subjects that the digital assistant can reply to are constantly being updated. At the moment it can help with Social Insurance Services, Welfare Benefits, Electronic Identity and what else is available on the Digital Citizen App and Vehicle Recalls.
More information can be found at https://www.digital-citizen.gov.cy/ and downloaded from google play or the app store
