Ryanair is refusing to refund customers who have booked flights to Cyprus, even though passengers from the UK are currently being denied entry into the country.
The Foreign Office advice reads: “You cannot enter Cyprus if you have been in the UK in the last 14 days. You can only enter Cyprus if you can show proof that you are a legal resident of Cyprus or a Cypriot ID holder and a negative PCR test result (taken in the previous 72 hours).”
But the airline has said that, since flights are still going ahead, passengers are not entitled to their money back.
Alternatively, passengers can rebook their flights for a later date. But while other carriers are waiving their normal fee for doing this, Ryanair is not.
Sarah Hutchinson, who had booked flights from Liverpool to Cyprus back in January departing this week, told Which?: “It took me five days to get through to Ryanair, then the woman just told me that they weren’t offering refunds because the flights were going, but how could I get on the flight when I wouldn’t have been allowed into Cyprus?”
