Cyprus Mail - article by Annette Chrysostomou 1 November 2018
A new government telephone service is now in place to serve the public every day of the week, the department of public administration announced on Wednesday.
By dialling 1434 the public can contact the government seven days a week from 8am until 8pm. The service is available in English as well as Greek.
Callers can ask about student grants, information by the social insurance services such as grants, pensions and the provident fund, or information on services for the disabled.
The new tool covers government procedures available at online government gateway portal Ariadni which gives users access to e-services without having to visit state offices.
Individuals and organisations need to register to log in to Ariadni, use the email emailqueue@ktegovcy.com and the new service for their queries.
Registered users will be directed to the relevant department via the telecommunication service for queries phone operators are not able to handle.
In their announcement, the department of public administration and personnel informed the public that calls to the telephone numbers 22-009009 and 22-054054 to reach the social insurance services and the welfare benefit services of the ministry of labour have been transferred to the new number 1434.
